WordPress Care Plans

Keep in mind that before ordering any of our monthly maintenance plans, your website must be healthy, since the Care Plans are valid only for websites that are running correctly.

Covered services are detailed in the characteristics of each maintenance plan. If you still have any questions, for your peace of mind we suggest you consult us before ordering any plan.

If that is not the case because your WordPress has issues, is broken or infected, considerer that you must first order a One-Time Cleanup or One-Time Fix service to fix it and then everything will be ready for us to take over.

It is also a mandatory requirement that the WordPress core be updated to its latest version, and likewise the plugins and themes. In the case of premium plugins that require a license, the partner agency must provide them, being the only one that will bear the corresponding cost.

If the website is not up to date, we offer you the One-Time Update service, which covers all essential technical updates. 

The short answer is no, not really. This plan only covers the intervention on a single website.

If you have several websites that require maintenance and you want us to take care of them, then you need to buy a package for each one.

You can also get the Care Plan Agency Bundle or request a plan adapted to your needs.

Basically, after buying a monthly Care Plan, you can submit 1 minor task each day per website. In short, you can request a maximum of 30 small changes or minor tasks per month.

We are offering the most complete WordPress Care Plan on the market, which means that you pay a relatively low monthly amount compared to

the benefits your agency gets.

Keep in mind that we make small changes as a courtesy. We hope you can understand that you are not hiring us for development, design or monthly content editing.

In both cases we are talking about 30-60 minutes or less in time and generally simple in nature.

Plugin installation, header layout change, footer layout change, sidebar setting up, contact form setting up, text alignment and CSS issues; these all we consider as small changes and minor tasks.

In the event that a website is covered by one of our care plans and a major problem arises, we will always be ready to resolve it as soon as possible.

Our hack-free guarantee doesn’t mean that your site is impossible to hack. It means we will do everything in our power to avoid it, and if it happens, we can quickly restore it at no additional cost to your agency.

If you choose the One-Time Fix, One-Time Update or One-Time Cleanup option, you will need to make a one-time upfront payment as this is a prepaid service.

This kind of service is paid at the time of opening the support ticket.

If you decide on a monthly Care Plan, then the payment will be recurring every month, being billed every 3 months or annually according to your convenience. For example, let’s suppose you buy a pack on January 12, the charge for renewal will be on February 12 and will be billed annually automatically.

 No long-term contracts. Cancel anytime.

Just send us your cancellation request by chat or email. We will stop the services at the end of the current month and the service will be automatically canceled.

That’s it! No catches and no fine print. Absolutely transparent. Of course, we would not want to lose you, but you can cancel at any time. 

The following tasks and services are not covered by our Care Plans or when ordering a One-Time Fix.

On the other hand, please note that staging sites require a separate subscription.

Not Supported:

• Sites containing explicit contents (not supported in any case)
• Recover a hacked site (One-Time Cleanup)
• Clean up malware (One-Time Cleanup)
• WordPress full update (One-Time Update)
• Update a highly customized theme
• Remove theme customizations
• Research previous theme customizations
• Set up a theme for specific pages
• Transfer a non-WP site to WordPress
• Sites hosted by WordPress.com
• Add custom functionality to a plugin
• Add individual products for WooCommerce
• Update customized WooCommerce
• Boost page ranks
• Building site backlinks
• Increasing site traffic
• SEO: audit or optimization
• Paid marketing
• Payment gateway configuration
• Set up email accounts
• Create, update and post content
• Configure/setup a new theme
• Design work
• Build a new site
• Create a plugin
• Create a theme
• Create images
• Phone support